1 reviews | Active since Jan 2017
Online Order still not delivered
<p>I ordered shoes for my husband on 20/12/2016 online. And payment was done on the same day. I marked it to be delivered to Edgars Garden Route Mall for me to collect there. Being the festive seaseon, I reckoned they would receive stock almost daily, I would get the shoes quicker. I went into the store on the 30th and the excuse of public holidays was the answer. On my order it states that delivery takes between 2 to 5 days. We are now on the 3rd of January 2017.</p> <p> </p> <p>I am furious! I will never in my life make use of Edgars again.</p>
I have tried phoning the Customer Care number probably like 10 times yesterday. Option 1 if you are not happy....surprise surprise option 1 not working! Option 2 if you are happy - working! Asked them to cancel the order. A manager was going to phone me for my banking details, still waiting. I also spoked to the manager of the Garden Route Mall, Hayley who was going to phone me back, yeah right! I am still waiting. It actually doesn't come as a surprise, Edgars is loosing customer way faster than they are selling anything.
I have tried phoning the Customer Care number probably like 10 times yesterday. Option 1 if you are not happy....surprise surprise option 1 not working! Option 2 if you are happy - working! Asked them to cancel the order. A manager was going to phone me for my banking details, still waiting. I also spoked to the manager of the Garden Route Mall, Hayley who was going to phone me back, yeah right! I am still waiting. It actually doesn't come as a surprise, Edgars is loosing customer way faster than they are selling anything.
We have forwarded the complaint to the Edgars Garden route mall management for actioning accordingly as you have stated that Candice is ware of the matter regarding the Click and collect order. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have forwarded the complaint to the Edgars Garden route mall management for actioning accordingly as you have stated that Candice is ware of the matter regarding the Click and collect order. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Thank you. Hailey has phoned me back and so also made a second call to inform me the product has arrived. I will be going into the store on Friday to decide what I am going to do.
Thank you. Hailey has phoned me back and so also made a second call to inform me the product has arrived. I will be going into the store on Friday to decide what I am going to do.