Online order placed on 25 April 2020 - received 6.5 weeks later.

Worst customer service experience ever! I placed an online order for baby clothing on 25 April only to receive an incomplete order 6.5 weeks later (ordered 7 items and ONLY received 1 due to out of stock items!). No where was this communicated when I placed the order or in the 6.5 weeks leading up to me actually receiving my parcel.

While following up with my order it was impossible to get any feedback on where my order was. Edgars did not respond to my mails and when contacting the customer call center I could either not get through or die consultant just left me on hold!

In the 6.5 weeks I received 2 mails from Edgars indicating that my order is ons its way and that I will receive it in the next 3-5 working days - this did not realise at all.

Further more after receiving my incomplete order - I also still have not received a credit to my account for the "out of stock" items.