1 reviews | Active since Jan 2017
Online order paid in full, NO DELIVERY
<p>In the middle of March I placed TWO online orders with EDGARS; two separate dates. I was notified of both orders being dispatched. The first order was delivered without a problem. The second order, has not been delivered, after three weeks. When I followed it up today, they just rep****: Oh no sorry, it has been received. I was sent the first order's signed delivery note. They just refuse to dig deeper and find out what happenened. This is after I told them, that we have 24 hour, 7 days a week CCTV footage of all deliveries and vehicles arriving and departing from the complex. I urge you not to buy anything from Edgars online. </p>
We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the matter to the E-commerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. Kindly furnish us wit the order number so that proper assistance may be provided. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the matter to the E-commerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. Kindly furnish us wit the order number so that proper assistance may be provided. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.