ME
Maria E
1 reviews | Active since Jun 2012
01 Feb 2016, 21:29
ONLINE ORDER OF 30 NOVEMBER 2015 NOT YET DELIVERED
I have approached Edgars no less than 5 times via email to enquire about my online order of 30 November 2015. I'm very disappointed in Edgars for treating a customer in this manner. They have VIP schemes but treat you as if your account is unimportant. My account is paid on time but requesting customer service is obviously not high on their priority list. What is so difficult about this?? I order online, the order gets made up and it's delivered within 3-5 days thereafter!!! 2 MONTHS LATER .... STILL NO DELIVERY AND STILL NO COMMUNICATION FROM THE \ONLINE MANAGER\" ... WHOEVER THAT IS"
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Edgars's replyOfficial
03 Feb 2016, 11:58Hello mariava,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have forwarded your online query to our online department to look into and advise
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Again we do apologise for the delay in resolving your query and thank you for your patience.
Kind Regards,
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have forwarded your online query to our online department to look into and advise
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Again we do apologise for the delay in resolving your query and thank you for your patience.
Kind Regards,
The Customer Experience Team
***
Edgars's reply03 Feb 2016, 11:58
Official
Hello mariava,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have forwarded your online query to our online department to look into and advise
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Again we do apologise for the delay in resolving your query and thank you for your patience.
Kind Regards,
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have forwarded your online query to our online department to look into and advise
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Again we do apologise for the delay in resolving your query and thank you for your patience.
Kind Regards,
The Customer Experience Team
***