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ashley R

1 reviews | Active since Nov 2016

18 Nov 2016, 13:20

Online Order Not Delivered Yet (AKA Pathetic Customer Care)

<p>Good day</p> <p> </p> <p>I am fed up with edgars and the Mickey Mouse operation they running. I am an account holder for almost 10 years and the service is pathetic. </p> <p> </p> <p>Issue: I bought merchandise online because they goods was not available in the stores nearby.</p> <p> I recieved confirmation that my order has been dispatched on the 7th already but still waithing.</p> <p> I even have a tracking number that is non existent as the status on my order says "Out on Delivery" </p> <p> since the 7th. The courier company "Fast N Furious" also cannot help as they are not picking up my order. I called the call centre numerous times without result and my issue have been escalated a few times already. My ref number is ********** 267/GO</p> <p> </p> <p>Contact: Ashley Rhodes ********** **********

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Replies (1)
Edgars
Edgars's reply23 Nov 2016, 12:10
Official

Thank you for taking the time to share your concerns with us.

We must sincerely apologise for the inconvenience caused with regards to online shopping, please be advised we have raised this incident with our online team , you will be receiving feedback shortly.

Your reference number is ***/GO.

Kind regards,
Edcon customer experience team,
***