Online order not delivered

<p>I placed an online order with Edgars/Boardmans on the 3rd November. It has never been delivered.</p> <p>Order number: ********** 88<br />Tracking number: EFC ********** </p> <p>The last I heard was an email on the 5th indicating the order has been dispatched. The "tracking link" provided has not indicated anything wrt the order since the day it was provided to me. I've subsequently sent four or five emails trying to follow up on the status and have received NO response to any of them. Yesterday I managed to get hold of the call center and was told the order was returned to the warehouse (with no indication as to why?)</p> <p>According to the call center agent it will now take another 48 hours for them to "investigate".</p> <p>I placed the order for delivery to my home address as I was at home for a few weeks (with a broken shoulder). I now need to go back to work which is also going to make coordinating delivery difficult (I work 1.5 hours drive away from where I live, so can't just "pop home"). I also did not want the hassle of this being delivered to my work address as it would be difficult for me to carry the goods with a broken shoulder. This added inconvenience is more difficult to manage if communications are not responded to.</p> <p>Overall, I find this wholly unacceptable. I have paid for R10k worth of goods, and have not received them. Taking my money, not delivering the items and ignoring my emails could be deemed a ******** act. I just want the items I paid for and certainly expected a better level of service from what should be a reputable organization. </p>