Online order not delivered

I made a purchase from Edgars online order number ********** 24.

I was expecting delivery of order within 2 to 5 working days but up to now nothing has been delivered.

I phone their call center and was told that issue has been escalleted and reference number given was ********** 2485/GO.

Edgars gave me Dawn Wing Courier parcel number and contact details but they don’t answer their phones and upon tracking the parcel, comment was parcel left dawn wing.

All I want is my refund if Edgards can’t deliver. I am so disappoint with such bad service from one of the big retail shop like Edgards.

Edgards please facilitate my refund, I will never buy from your shops again.