Online order missing

<p>I placed an online order on Black Friday (25/11) on Red Square. The very same day this order status was updated to 'shipped' with a tracking nr. I expected it to be delivered on tuesday on the latest at least. Wednesday (30/11) when I still have not received the order I decided to enter the tracking nr into Dawn Wings (who is the courier of this order) track and trace service on their website. It came back saying that the tracking nr is not valid. I logged a query with Red Square via email, because ofcourse they do not provide any phone nrs on their website..... I then received an automated email response to my query, assuring me of their prompt reply soon. On this email there was a 086 nr which I then immediately called. The agent I spoke to confirmed that this orders tracking nr shows as being invalid and also that it should have been delivered by now. He assured me that someone will phone me back to sort this out. No one phoned me back. On friday the 02/12 I phoned again, spoke to another agent who then first wanted to convince me that the order status says 'shipped' so I just have to be patient! When I then brought to his attention that this tracking nr does not exist on the courier, Dawn Wing's system, he did not know what to say but also kind of let it sound that there isnt really something he can do. He said he would escalate it to their online department who would then phone me within the next few hours. He provided me with a reference nr for this query. Ofcourse that didnt happen also. So monday morning 5/12 I phone AGAIN. I give my reference nr. All the agent does is to confirm that the tracking nr is invalid and that someone will phone me back! At this stage I am fuming, because if only they did as they say they would by phoning me back, but they dont. I ask then to be put through to that department who is supposed to be phoning me to sort this out, but he refuses. Saying that he is the point of contact between the company and the client and I cannot be put through to the department. They just seem to block you off at every corner, and you the client, who spent nearly R2000 shopping with them, hands are shopped off and are a sitting duck waiting for this parcel who I think by this stage got ****** and the tracking nr made to disappear. I was told again that someone from the online department will phone me, but I guess I will be the one to phone again, to speak to yet another agent who is going to try and tell me what I already know and to get told that it will be escalated to the necessary department who will then phone me again! </p> <p>No no no Red Square!!! Whether this is your mistake or the courier, Dawn Wing, it is your responsibility to make sure that your clients are happy. At this point I have lost all confidence in your online shopping credibility. Not shopping with you again. Client lost.</p>