TW
Tammy W

1 reviews | Active since Jan 2016

04 Dec 2017, 09:44

Online Order is a failure

Hi there, I placed an online order with u guys on Monday the 27th of December.your online order policy states that delivery will take between 2-5 days.however on the 5th day my delivery never arrived, its now the following Monday, or day Seven of waiting for my order that I needed delivered on the Friday already.whats even more fun is that its being delivered to my place of work, so all my colleagues have watched me wait day in and out for this order with disdain and have themselves lost interest in ever purchasing online with you people.i’ll also make sure to let everyone I know personally not to bother ever ordering online wit edgars as this is the level of service you can expect from them.once ive settled my account I will happily be terminating my edgars account as its more a wate of time than the convenience I expected it to be.if my order doesn’t arrive today i’ll also be requesting a full refund for all items delivered when they are delivered.there are dozens of online stores to order clothing from so maybe you guys should try tepping up yiur game if you hope to compete on any level.yours sincerely-lost customer.

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Replies (1)
Edgars
Edgars's reply04 Dec 2017, 13:56
Official

Thank you for bringing his matter to our attention .Please accept our sincere apologies for frustrations caused with your online order. We have contacted our couriers and they will attempt to deliver your parcel during the course of today .***/GO

Kind regards

The Edcon Customer Experience Team

Best regards,