Online order delays and refund

<p>Order ********** 87 placed and paid for on the 7.7.2017 to be delivered within 2 - 5 working days.</p> <p>10.7.2017 informed that 1 of my items already paid for is not available. I reply to them that this item is still showing as available on the website and what is going on? No feedback is recieved so I start phoning the help desk with the only answer being that they are sourcing the item and I will receive feedback within 48hrs, only for them to not phone me back at all. I phone again and again and eventually ask to speak with the manager and I am told that the manager, Fatima is busy on the line. I ask that the manager phone me back and no surprise that I am still waiting. Reference nrs received ********** 1452-GO, ********** 0054/GO. Eventually on the 26.7.2017 I am finally notified that this order has been send to the refund department and I will receive my money within 2-10 working days. ARE YOU KIDDING?? Did Edgars wait 2-10 working days for me to pay for items? Surely they do not expect to be keeping my money for nearly a month and then still expect me to wait another 2 weeks for my own money especially when they are at fault? This is appauling and surely cannot be allowed? Edgars should then create the option for online shopping to pay instore when you collect your goods as they are not even sure at the time of the sale that they will be able to supply the items that we as customers are paying for. EGDARS is totally removing the convenience of online shopping as they are the only store with these problems. Previously my order arrived without some of the items, really??</p>