Online order

Disappointed in the lack of communication, I placed online order on 4/05/2020, knowing it can take up to three weeks, the online order tracker doesnt work so you cant check progress, I called in and after holding nearly 40 minutes finally spoke to a lady, this was on 11/05, she said to give it another week they are experiencing backlog. Ive done this, tried to call again with no answer, sent follow up emails even asked if I can arrange to collect it myself, but there is never any response on any communication platform? what is the point of putting all these online services in place but not able to manage it or client queries. Will never order from them or buy there again