RC
Rachelle C
1 reviews | Active since Nov 2017
09 Nov 2017, 16:40
ONLINE ORDER
I ordered two tops from Jet online a while ago and there was no problem receiving them.. So there was a top I really liked at Edgars online (because it for not have my size at Edgars Vaal Mall). I've ordered it and receive confirmation on 26October and said it will be delivered at Jet Mart Vereeniging. (Not my first choice, but online it does not even pick up Vanderbijlpark -Vaal Mall). I'm still waiting for my delivery and it's 9 November today... Can someone please assist me?? I phoned Jet Mart... They are permanently closed??? Jet doesn't even answer the phone?? Edgars you have to stay on the line for ever. Please help me!!!
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Replies (2)
Edgars's replyOfficial
10 Nov 2017, 13:01We sincerely apologize for the inconvenience caused. Kindly be advised that we have report the matter to the Edgars Online team regarding the order that you are tracking as the Jet mart Vereeniging store of delivery is permanently closed, We therefore request for the order number to be provided on *** so that the Edgars Online team may action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply10 Nov 2017, 13:01
Official
We sincerely apologize for the inconvenience caused. Kindly be advised that we have report the matter to the Edgars Online team regarding the order that you are tracking as the Jet mart Vereeniging store of delivery is permanently closed, We therefore request for the order number to be provided on *** so that the Edgars Online team may action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
10 Nov 2017, 13:03We sincerely apologize for the inconvenience caused. Kindly be advised that we have report the matter to the Edgars Online team regarding the order that you are tracking as the Jet mart Vereeniging store of delivery is permanently closed, We therefore request for the order number to be provided on *** so that the Edgars Online team may action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply10 Nov 2017, 13:03
Official
We sincerely apologize for the inconvenience caused. Kindly be advised that we have report the matter to the Edgars Online team regarding the order that you are tracking as the Jet mart Vereeniging store of delivery is permanently closed, We therefore request for the order number to be provided on *** so that the Edgars Online team may action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,