tK
thasneem K
1 reviews | Active since Nov 2016
07 Nov 2016, 14:16
ONLINE ORDER
<p>I HAVE ORDERED SOME STUFF ON LINE ON THE 31 ST OCTOBER 2016. I HAVE CALLED NUMEROUSE OF TIMES TO FIND OUT WHEN WILL I GET MY ORDER AS IT IS STATED I WILL RECIEVE MY ORDER IN 2 OR 5 WORKING DAYS BUT THE CALL CENTRE ALWSY TELLS ME THAT THEY HAVE TO ESCALATE THE QUERY AS THEY CAN NOT VIEW IT. TODAY BEEN THE 5TH DAY AND I STILL DID NOT GET MY STUFF. THIS IS VERY DISAPPOINTING AND WILL BE THE LAST I ORDER ONLINE.</p>
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Edgars's replyOfficial
08 Nov 2016, 10:09Thank you for taking the time to share your concerns with us. We must sincerely apologise for the inconvenience caused with regards to online shopping, please be advised we have raised your concerns with our online team you will be receiving feedback shortly.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply08 Nov 2016, 10:09
Official
Thank you for taking the time to share your concerns with us. We must sincerely apologise for the inconvenience caused with regards to online shopping, please be advised we have raised your concerns with our online team you will be receiving feedback shortly.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
tK
thasneem K's updateReviewer Update
14 Nov 2016, 09:54I AM HIGHLY FRUSTRATED AND DISAPPOINTED. TO DATE I STILL DID NOT RECIEVE MY ONLINE ORDER. AND WHAT I DO NOT UNDERSTAND IS THAT WHEN I HAD CALLED THIS MORNING TO FIND OUT WHAT IS GOING ON I WAS TOLD THE DELIVERY WAS MADE ON FIRDAY BUT THERE WAS NO ONE TO SIGN FOR IT. WHAT THE HELL?????????I WAS AT WORK THE WHOLE DAY AND THE RECEPTIONIST WAS AT WORK AS WELL. IF THERE WAS A DELIVERY FOR ME I WOULD OF BEEN TOLD TO COME AND SIGN. I HAVE GIVEN THE CORRECT ADDRESS AS WELL. THEY DIDNT EVEN CALL ME ON MY CELL TO CONFIRM THE ADRESS NOTHING. THIS IS REALLY FRUSTRATING BECAUSE THE ORDER WAS ADDED VERY QUICKLY ON MY ACCOUNT BUT I DID NOT RECIEVE THE GOODS SO HOW IS THAT FAIR TO ME AS A CUSTOMER...I WOULD LIKE THE HEAD OFFICE NUMBER PLEASE OR SOMEONE IN THE HIGHEST AUTHORITY AS I WILL NOT LET THIS GO SO EASILY.
tK
thasneem K's update14 Nov 2016, 09:54
Reviewer Update
I AM HIGHLY FRUSTRATED AND DISAPPOINTED. TO DATE I STILL DID NOT RECIEVE MY ONLINE ORDER. AND WHAT I DO NOT UNDERSTAND IS THAT WHEN I HAD CALLED THIS MORNING TO FIND OUT WHAT IS GOING ON I WAS TOLD THE DELIVERY WAS MADE ON FIRDAY BUT THERE WAS NO ONE TO SIGN FOR IT. WHAT THE HELL?????????I WAS AT WORK THE WHOLE DAY AND THE RECEPTIONIST WAS AT WORK AS WELL. IF THERE WAS A DELIVERY FOR ME I WOULD OF BEEN TOLD TO COME AND SIGN. I HAVE GIVEN THE CORRECT ADDRESS AS WELL. THEY DIDNT EVEN CALL ME ON MY CELL TO CONFIRM THE ADRESS NOTHING. THIS IS REALLY FRUSTRATING BECAUSE THE ORDER WAS ADDED VERY QUICKLY ON MY ACCOUNT BUT I DID NOT RECIEVE THE GOODS SO HOW IS THAT FAIR TO ME AS A CUSTOMER...I WOULD LIKE THE HEAD OFFICE NUMBER PLEASE OR SOMEONE IN THE HIGHEST AUTHORITY AS I WILL NOT LET THIS GO SO EASILY.