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Casey L
1 reviews | Active since Sept 2019
12 Sept 2019, 11:31
Online Order 13 working days no delivery or confirmation on escalation
Order Placed on 27 August Had to call to follow up on the 3/4/5 September all said it was escalated. Consultant on the 5th Advised I should wait till Wednesday 11 September (12 working days), no call back still!!! I asked the last consultant if I should cancel and reorder, he advised it will stall the process even further.
Cherry on top, I get my invoice with the purchase on and 13 working days later still NO confirmation from Edgars as to when I can expect it or if it will ever arrive!!!
Pathetic service
Helpful (0)
Replies (3)0
Replies (3)
Edgars's replyOfficial
12 Sept 2019, 16:20Dear Casey,
Thank you for taking our call.
As discussed telephonically please be advised an investigation is in progress with our fulfillment team as soon we receive feedback confirming order status we will revert latest tomorrow morning.
Your reference number remains the same:
***/GO
Kind Regards
The Edgars Team
***
Thank you for taking our call.
As discussed telephonically please be advised an investigation is in progress with our fulfillment team as soon we receive feedback confirming order status we will revert latest tomorrow morning.
Your reference number remains the same:
***/GO
Kind Regards
The Edgars Team
***
Edgars's reply12 Sept 2019, 16:20
Official
Dear Casey,
Thank you for taking our call.
As discussed telephonically please be advised an investigation is in progress with our fulfillment team as soon we receive feedback confirming order status we will revert latest tomorrow morning.
Your reference number remains the same:
***/GO
Kind Regards
The Edgars Team
***
Thank you for taking our call.
As discussed telephonically please be advised an investigation is in progress with our fulfillment team as soon we receive feedback confirming order status we will revert latest tomorrow morning.
Your reference number remains the same:
***/GO
Kind Regards
The Edgars Team
***
CL
Casey L's updateReviewer Update
13 Sept 2019, 14:53I was promised an update today before by 11:00...
Still nothing...
Still nothing...
CL
Casey L's update13 Sept 2019, 14:53
Reviewer Update
I was promised an update today before by 11:00...
Still nothing...
Still nothing...
CL
Casey L's updateReviewer Update
16 Sept 2019, 12:16STILL nothing!!!
CL
Casey L's update16 Sept 2019, 12:16
Reviewer Update
STILL nothing!!!