Online Nightmare

<p>on 25th November 2016 I ordered an anniversary gift for my husband on the Red Square website. Upon receiving the order we discovered they have sent the incorrect item. Instead of a Tommy Hilfiger giftset for men, they sent the female one. After going to different stores, they had no stock and I returned the item and reordered it online and was reassured by a Ryan that he will follow up that the correct item get sent. When we got the order yesterday it was the incorrect one again. Kitiwe at their contact centre, their social media team on Facebook are useless and keep escalating and do not get back to me!</p> <p> </p> <p>I expect the correct order to be delivered by christmas and to be compenstated for this nightmarish experience due to you incompetency. Empty promises are all that you excel at!</p> <p> </p> <p>I have been a loyal Edcon customer for over 10 years and this is how you treat me. Shame on you!</p>