VS
Vincent S
1 reviews | Active since Mar 2015
03 Mar 2015, 14:19
Online Edgars plartform does not give feedback
I registered on Edgars online early last week and to this day ( a week later),i am still waiting for Edgars to verify my account number so they can link it to the online account. I do not understand why this is not an automated process. I am trying to find out the status of my account of which I logged a call via email to have my account updated over two week ago and it is still not resolved. I dont have much time to physically go to shops so i rely on online platforms. Please sort out your online processes
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Edgars's replyOfficial
05 Mar 2015, 15:04Hello vseitlhamo,
As per our telephonic discussion, kindly note your online profile has been validated but you will only be able to login after 24 hours. Please be advised the Edgars website is still under construction, therefore you won't be able to view your statements. If you require the statement or would like to know the status of your account; kindly send us an email at ***
Thank you for forwarding us the 17.4 document, it was been forwarded to the dept review department. We assure you concrete feedback will be given to you shortly. Please accept our sincere apology for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
As per our telephonic discussion, kindly note your online profile has been validated but you will only be able to login after 24 hours. Please be advised the Edgars website is still under construction, therefore you won't be able to view your statements. If you require the statement or would like to know the status of your account; kindly send us an email at ***
Thank you for forwarding us the 17.4 document, it was been forwarded to the dept review department. We assure you concrete feedback will be given to you shortly. Please accept our sincere apology for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Edgars's reply05 Mar 2015, 15:04
Official
Hello vseitlhamo,
As per our telephonic discussion, kindly note your online profile has been validated but you will only be able to login after 24 hours. Please be advised the Edgars website is still under construction, therefore you won't be able to view your statements. If you require the statement or would like to know the status of your account; kindly send us an email at ***
Thank you for forwarding us the 17.4 document, it was been forwarded to the dept review department. We assure you concrete feedback will be given to you shortly. Please accept our sincere apology for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
As per our telephonic discussion, kindly note your online profile has been validated but you will only be able to login after 24 hours. Please be advised the Edgars website is still under construction, therefore you won't be able to view your statements. If you require the statement or would like to know the status of your account; kindly send us an email at ***
Thank you for forwarding us the 17.4 document, it was been forwarded to the dept review department. We assure you concrete feedback will be given to you shortly. Please accept our sincere apology for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***