Online Disaster

I have recently purchased a 125 ml 5th Avenue spray from Edgars Online ( my girlfriends favorite and my surprise gift to her). When they finally delivered the package I was surprised to find that they gave me a 30ml 5th Avenue spray instead of a 125ml. So after phoning Edgars Online and being bounced around for a couple of days, Edgars admitted they made a mistake and that they would exchange my 30ml for 125ml at the nearest Edgars to me.

Long story short Edgars did not allow the exchange at my nearest store, they then said they would collect my current package of 30ml and then send me the 125ml, well guess what they phoned me back again and said now that they will no longer be sending me the right amount and rather just refund me.

The whole point of buying from Edgars online is for convenience and that they have better offers. I ended up with the exact opposite now 2 weeks later than the delivery should have arrived and without any perfume and a soon too be disappointed girlfriend.

Thanks Edgars !