Online Account Application

I app**** for an account online and upon calling the customer service call centre on ********** 442 I was advised to contact New Accounts on ********** 011. Both of these numbers cannot give feedback on the status of a new account that was app**** for online you need to go a nearby store. They aren't interested in verifying if you are the real applicant all they want is for you to go to the store. We do online applications because we can't physically go to the store and to have online applications where you get feedback at the store is counter productive. I did not receive an sms or email to confirm receipt of the application there was just no action on Edgars/Edcons end.

Why do you have online applications when you have to "check up" on the application at the store why not just keep it to strictly store applications? This is the question that boggles my mind. There is no convenience in the online applications.

With all that being said I would appreciate feedback via telephone (sms or call) or email regarding the status of the application (whether received, approved or declined) as I do not have the time to go to a store.