1 reviews | Active since Aug 2010
One dirty sock to fit shoes.
On the 25th of January, my sister and I went to Edgars Tzaneen to buy sneakers.<br> <br> My issue here is, the store assistant provided us with a dirty sock for her to fit the shoes with. The colour of the sock one can easily identify that it was white. However, on the day the sock looked brown and unpresentable. I asked him how he could provide us with such a dirty sock, all he said was that he gets instructions from his management at the store. He also advised that every person who fits shoes at the store uses the same sock. On my way out,the same sock was lying on the floor with clients stepping on it. Waiting for the next customer to use it.<br> <br> I find that to be unacceptable and a hygiene hazard to provide customers with such a dirty sock to fit shoes or sneakers. It is also the first time I witness a sock being provided to fit shoes in any of Edgars stores.<br> <br> I do not understand how Edgars accepts money from clients that they consider to be dirty clients and undeserving for them to consider their client's hygiene by providing the same dirty sock to all clients who do fit-in's.
Thank you for raising your concerns with us. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to the store manager to address. Customers are the life blood of this organisation and it is our daily mandate to render excellent customer service and look out for their interests.
We assure you all concerns raised did not fall on deaf ears.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising your concerns with us. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to the store manager to address. Customers are the life blood of this organisation and it is our daily mandate to render excellent customer service and look out for their interests.
We assure you all concerns raised did not fall on deaf ears.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
