One Dad received his gift, the other didn't!
<p>I placed two orders for Father's Day on 8 June 2017 (2 days earlier than their deadline for delivery by Father's Day on 18 June 2017). One Father hasn't received his gift. So much for "Fast 'n Furious" couriers. The same happened on Mother's Day. One Mom got her gift on time (with days to spare) and the other got it two days late. Both deliveries went to the Vaal Triangle. Pathetic!</p>
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As discussed telephonically we would like to apologise for the lapse in service experienced.
Please be advised we have addressed your concerns with our online team. We subsequently received feedback confirming corrective measures will be implemented in order to avoid re-occurrence of this nature.
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Kind Regards
Edcon Customer Experience Team
Thank you for taking our call.
As discussed telephonically we would like to apologise for the lapse in service experienced.
Please be advised we have addressed your concerns with our online team. We subsequently received feedback confirming corrective measures will be implemented in order to avoid re-occurrence of this nature.
We trust your next online shopping will be off a pleasant experience. Your patronage is important to us - thank you for choosing us.
Please find below reference number for this query:
***/GO
Kind Regards
Edcon Customer Experience Team