DS
Dillan S
1 reviews | Active since Jan 2014
04 Feb 2016, 17:40
Once Again you make me suffer!!!!!!
Such horrible service! Today I got six month's statements printed at Cape Gate. I drove all they way to Paarl home affairs to change my address. I sat waiting for four hours. And drove out R200 of petrol. Only fot them to tell me the statement are not use full my point Is I was never mailed statements from edgars and had to request again this is not the first time this has happened! Because of *********** Edgars I wasted my day and money. Im so sick of Edgars and there *** service I want my hours and money back! If not I will continue to speak the hard facts about Edgars and there *** service!!!!
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Replies (1)
Edgars's replyOfficial
08 Feb 2016, 08:24Hello Etiquette1994 ,
In response to your recent communication regarding the above mentioned account, please be advised as per our records the statement flag on your account was updated on the 30.01.2016 and you will be receiving your statement's via the post going forward. A request was also submitted to have the past 6 months statement's posted to you and there is no indication of returned mail. We apologise for the inconvenience caused.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
In response to your recent communication regarding the above mentioned account, please be advised as per our records the statement flag on your account was updated on the 30.01.2016 and you will be receiving your statement's via the post going forward. A request was also submitted to have the past 6 months statement's posted to you and there is no indication of returned mail. We apologise for the inconvenience caused.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply08 Feb 2016, 08:24
Official
Hello Etiquette1994 ,
In response to your recent communication regarding the above mentioned account, please be advised as per our records the statement flag on your account was updated on the 30.01.2016 and you will be receiving your statement's via the post going forward. A request was also submitted to have the past 6 months statement's posted to you and there is no indication of returned mail. We apologise for the inconvenience caused.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
In response to your recent communication regarding the above mentioned account, please be advised as per our records the statement flag on your account was updated on the 30.01.2016 and you will be receiving your statement's via the post going forward. A request was also submitted to have the past 6 months statement's posted to you and there is no indication of returned mail. We apologise for the inconvenience caused.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***