On line, am told I can HOLD

I called the above store looking for a pair of shoes, was put on hold for a good 8 minutes, while on hold I overheard one of the staff members saying she can HOLD, then eventually someone decided to assist asked what am I looking for told her what am looking for, asked for her name, which she did not give, then Maria Mahlangu picked up the phone to assist she askeed what I was looking for, told her the make of the shoe, without asking what shoe size it is that I want, she took 10 minutes to come back to me to tell me the person who works on the shoe department is on lunch!! So business stops when one of your staff members is on lunch.Then a Sibongile Simelane assisted taking down my name and number, hence the staff member on the shoe dept is on lunch no one else can do her job, CRAZY!! Some guy decided to pick up as well, telling me the same story, staff member who works on the shoe dept is on lunch!! Asked him couldn't the very 1st person who picked up the phone take down my details to give to the staff member who is on LUNCH to call me back on what I want. Seemingly no one can do her job!!PATHETIC...It is not rocket science to go check for a shoe a customer wants, pure LAZINESS!!