On 21 July, I attempted to purchase items at Edgars using PayJustNow

On 21 July, I attempted to purchase items at Edgars using PayJustNow. The transaction was declined in-store, yet the amount was debited from my account. I was told to leave the items behind and wait for feedback as the store had "sent an email" and were awaiting reference numbers. After a week of no update, I contacted PayJustNow, who informed me that they no longer handle refunds for Edgars, Legit, or any Retailability Group stores. They advised that the store must escalate the issue to Head Office for a refund. It has now been over a month, and to make matters worse, I was debited again, despite never receiving the goods. This is unacceptable. I have paid for items I never received, and no one is taking responsibility. I demand that Edgars resolve this urgently and issue a full refund. The lack of communication and accountability is highly unprofessional.