On 19th Sep I mistakenly paid R850 in my closed account with you, and I lodged a query same day

On 19th Sep I mistakenly paid R850 in my closed account with you, and I lodged a query same day.

I provided all what was required and the payment was also traced to your suspense account by 25th Sep 2026.

I made a follow-up call on 3rd Oct and inwas told the payment is loaded waiting to reflect in my account.

I made another follow-up call on 8th Oct and i was told the same.

I made another call yesterday, 12 Oct, now i am told the query is siting with finance department and I am.not allowed to speak to them, hence i was advised to send the below email to Card division. No response so far...