oh what HORROR

Good day EDGARS, I firstly would like to begin that I am highly disgusted in the poor customer service received from EDGARS over this past few months. I received the SMS below last week Friday and tried to contact the call centre to find out that they’ve already closed. Dear Edgars customer, your Income/Salary documents received do not fully meet the new Credit Act requirements. We tried unsuccessfully to contact you to rectify this, and a block has now been placed on your account. Please urgently contact our call centre *** I went to the Kolenade branch yesterday to get assistance where the cashier assisted me to contact the call centre. I spoke to Mkala and he advised me that the records was updated and according to the new records I only earn about R5000.00 p/month BEFORE deductions. I was also advised that I cannot buy on my account as it is FROZEN/BLOCKED. I still receive the same salary and have the exact same expenses since the day I have opened my account. Firstly, I would like to know who gives EDGARS the right to BLOCK my account!?!?!?!? I HAVE NEVER MISSED ONE PAYMENT! Secondly, as per the SMS it clearly states the following: We tried unsuccessfully to contact you to rectify this, and a block has now been placed on your account. PLEASE SEND ME PROOF OF ATTEMTS WHERE I WAS TRIED TO BE CONTACTED AS I HAVE NOT RECEIVED ONE CALL FROM ANY EDGARS CONSULTANT TO RECTIFY THIS!!!! I have been fighting with EDGARS numerous times as I have never once since the account was opened received a statement, I never know what to pay so I need to go to a store each month to find out what I owe and to pay it. I ALWAYS pay a bit more than my instalment. I previously had an issue with EDGARS as I made an EFT where my money couldn’t be traced which cost me to go to the bank to reverse the payment as it took EDGARS 6 weeks to get back me just to tell me that I need to sort it with the bank they can’t assist me. I checked @ EDGARS Kolenade yesterday, I owe just over R 2000.00 all payments are up to date and my credit limit is R6000.00 so I am asking EDGARS again how do they just block my account WITHOUT my consent????? Please advise with regard to the outstanding amount owed, how can I finish to pay off my account if I am not allowed to use it. I also want to close this account A.S.A.P Again, what does this say about the customer service that you provide to your customers as I am just told our record has been updated and this is the info we have…. Where does this info come from? How is it possible not to make proper contact with your clients? It is clear that EDGARS do not take customers into consideration! Find attached last 3 payslips as I was told yesterday that I need to send this to this e-mail address to unblock my account. I expect proper feedback before close of business tomorrow and want this sorted out by then as well as I am fed-up and would like to reiterate that I am extremely disgusted in your POOR CUSTOMER SERVICE and the way this situation was handled. I will also put this on HELLO PETER if you do not assist me immediately!!!! Thank you.