Office politics are not the client's business.

My sister in law bought shoes for her son but the size was small. She returned them on 2016/02/01 and got the right size but my nephew wore them once & on the day they were damaged the stitching or glueing was undone. I returned them on 201/02/10 and and was assisted by the security lady at the door who sent me to Mpho in the back office to get approval I think. Mpho checked the damage & the shoes thoroughly & walked with me to the front to help me lookfor another pair, we found one but it did not have a price tag so he escorted me to Madillo at the till and told her to assist me but that she must 1st wait for him to get the code to scan. While waiting there with Madillo the drama began, she inspected the shoes & said the shoes were worn I told her yes they were, she then said obviously he damaged them somehow. I asked her then if it was normal for shoes to to be damaged from wearing once. It turned into a very long debate & she ended up telling me that it won't be her problem if there's a problem in the stock room about about her accepting the shoes. I explained that Mpho was satisfied but she said cashiers always get the blame, please tell me how is that any of my business.