LN
Linda N
1 reviews | Active since Nov 2013
10 Jun 2020, 11:43
Oder NR ***
On the 5th of May 2020 I ordered a gift online for mothers day. Understandably it took a bit longer to deliver. I received my parcel on the 8th of June only to discover that two of the items were not included. The note on the invoice says out of stock, my problem is that in this whole month of correspondence not once did anyone mention an out of stock issue neither did I receive my refund.
Yesterday I phoned to inquire and they said the system is offline.
When will I get my refund?
Please advise
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Edgars's replyOfficial
16 Jun 2020, 12:06Good afternoon Linda ,
Thank you for taking time to write to us. We apologize profusely for the inconvenience caused. A refund request for your order’s missing items has been sent to the Online Team for further assistance. We will revert back with feedback once it has been processed successfully. The reference number for your query is ***/GO Warm Regards,The Edgar's Team
Thank you for taking time to write to us. We apologize profusely for the inconvenience caused. A refund request for your order’s missing items has been sent to the Online Team for further assistance. We will revert back with feedback once it has been processed successfully. The reference number for your query is ***/GO Warm Regards,The Edgar's Team
Best regards,
Edgars's reply16 Jun 2020, 12:06
Official
Good afternoon Linda ,
Thank you for taking time to write to us. We apologize profusely for the inconvenience caused. A refund request for your order’s missing items has been sent to the Online Team for further assistance. We will revert back with feedback once it has been processed successfully. The reference number for your query is ***/GO Warm Regards,The Edgar's Team
Thank you for taking time to write to us. We apologize profusely for the inconvenience caused. A refund request for your order’s missing items has been sent to the Online Team for further assistance. We will revert back with feedback once it has been processed successfully. The reference number for your query is ***/GO Warm Regards,The Edgar's Team
Best regards,