1 reviews | Active since Feb 2012
<p>OTHING HAS CHANGED!!!!!!</p> <p>I called Canal Walk/Century City branch 3 Times this morning. On the 4th time, Someone answered and put me through to Cellphone division only for the phone there to be answered by SECURITY who told me there is NO ONE THERE!!!</p> <p>Called 15 to 20 min again, called twice, no answer, 3rd time someone answered and put me through to Cellphone division and its answered by someone else who said the Cellphone staff only starts at 12!!!!</p> <p>now i tried 5 times to call, after 12, and NO ONE ANSWERS ********** </p> <p>After leaving the phone to ring about 20 times, someone answers and Puts me through to the cellphone department.. THEN IT RINGS FOR a FURTHER 10 TIMES and the call is CUT...<br />Called again and got put through and GUESS WHAT!!! STILL NO CELLPHONE STAFF!!!</p> <p>What must a person do to get the service one pays for?</p> <p>This is really bad Service..</p> <p>I NEED A MANAGER TO CALL ME BACK NOW!!!!!</p> <p>Extremely P'ed off</p>
Previous COMPLAINTS referance number ********** 146/GO
Previous COMPLAINTS referance number ********** 146/GO
Thank you for bringing this matter to our attention. We apologise for the lack of communication in store. We have addressed this incident with the store manager to insure their telephone line are always attended to at all times. We thank you for your valued feedback in improving our service.
You will be received direct feedback from the store manager shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Thank you for bringing this matter to our attention. We apologise for the lack of communication in store. We have addressed this incident with the store manager to insure their telephone line are always attended to at all times. We thank you for your valued feedback in improving our service.
You will be received direct feedback from the store manager shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Chatted to Store manager And he assured me things will change... Im currently Calling Edgars And guess what, So much for the BS i was fed about getting sumone to man the Phone... 4th attempt and its still Ringing..
PS: managers Words, " Sir you dont have to call us. We will call you when your device is here " .. so now i understand Why he Said that...
PATHETIC!!!
Chatted to Store manager And he assured me things will change... Im currently Calling Edgars And guess what, So much for the BS i was fed about getting sumone to man the Phone... 4th attempt and its still Ringing..
PS: managers Words, " Sir you dont have to call us. We will call you when your device is here " .. so now i understand Why he Said that...
PATHETIC!!!
I HATE EDGARS CENTURY CITY!!!!!!!!
I HATE EDGARS CENTURY CITY!!!!!!!!
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