DS
Dillan S

1 reviews | Active since Jan 2014

02 Mar 2016, 18:10

Nothing but incompetence! Every Time!!!

Good day. To whom it may concern please don't buy at *********** Edgars Cape gate they are simply a disgusting disgrace to the human race!!! <br> <br> They made a quick pop in with me and my mother very difficult! We where buying blankets that was on the\ buy two and get a R100 off sale\" only for you guys to overcharge is by not giving us the full sale! Your idiot behind the counter said the discount is on the slips mean while the was nothing! She called some supervisor to assist and they took forever! The Q was hardly moving you also lost a customer because of your incompetence she put her stuff down and stormed out! And eventually they corrected the error! My point is, is how can you still charge me when the consumer law says that you have to refund me for over charging!!! You are really a disgrace to customers!!! You destroyed our afternoon!!! Wasted many clients time!! I have complained about your *********** service all you guys can do is apologise which is not good enough anymore is the A competent CEO that can call me to assist? Because your staff and managers cant!!!!!!"

0
Replies (1)
Edgars
Edgars's reply03 Mar 2016, 11:33
Official
Hello Etiquette1994 ,

Please be advised we are currently liaising with the store manager regarding the incident that occurred in store, feedback will be provided shortly.

Your reference number is ***/GO.

Kind regards,
Edcon customer experience team,
***

Best regards,