Not Willing to Help For Their Own Mistakes

Sunday 4/5/15, I came into Edgards Menlyn to try see if I can use a card with my ID if Ive lost it. Unsure if the lady's name is spelt correct but it's Carisa or Clarisa.<br> <br> There was an issue where she questioned why my last on my ID is different from the one on the account which I understand. But totally disagree with the way she handled this.<br> <br> First when I opened this account I was already married and my married surname was used even though my ID still had my ****en surname as I could prove this with my marriage certificate.<br> <br> I had no problems and have been using the card over a year, Even when i lost a card it was renewed with no issues.<br> <br> But this rude lady never gave me a solution and wouldn't accept my marriage certificate to fix this , In fact she said she wont help until I have an ID in my married surname.<br> <br> Furthermore she blocked my Edgars card without informing me and I had to report a lost phone with my Edgards insurance, all is delayed now with no help for a mistake that was not caused my me. If all Edgars employees were consistent on how this are done, this could have been avoided.<br> <br> I need this fixed fast as Cresta branch said they cannot guarantee that it will be fixe