aG
abigail G
1 reviews | Active since Aug 2010
16 Dec 2015, 16:36
Not sure why there are punishing me
18 of October 2015 submitted a phone for repairs. Up until today it is not repaired. I did phoned MTN 11 of December and they said the phone is not repaired there are waiting for Edgars to submit correct information since they submitted wrong information. No one is responding from. Edgards and I was given this reference number: ***/GO. For 58 days the phone is not repaired and Edgars does not care about that long waiting . I need to know what must I do ? Phone is with MTN waiting for EDGARS to respond. I wish to know why Edgars is punishing the customer<br>
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Edgars's replyOfficial
20 Dec 2015, 07:50Hello LATIEG,
It is with great displeasure to hear that your handset is still not repaired. Please be advised the store manager was notified of the lapse in service. We must sincerely apologise for the overall experience, but we assure you concrete feedback will be given to you shortly.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear that your handset is still not repaired. Please be advised the store manager was notified of the lapse in service. We must sincerely apologise for the overall experience, but we assure you concrete feedback will be given to you shortly.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply20 Dec 2015, 07:50
Official
Hello LATIEG,
It is with great displeasure to hear that your handset is still not repaired. Please be advised the store manager was notified of the lapse in service. We must sincerely apologise for the overall experience, but we assure you concrete feedback will be given to you shortly.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear that your handset is still not repaired. Please be advised the store manager was notified of the lapse in service. We must sincerely apologise for the overall experience, but we assure you concrete feedback will be given to you shortly.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***