1 reviews | Active since Mar 2009
Not such a valued customer after all!
I purchased two t-shirts mid-June for a friend, she was away at the time and returned last week. The items didn't fit so I went to return them. I was told that I had missed the 30 days returns period and could therefore not get my money back. I keep getting sms's from Edgars saying how valued I am, yet I can't return something that was 5 days short of the returns period? Mr Price has a 60 day returns policy as do many other stores. The tags were still on the items and still in the Edgars bag. What a shame that you are happy to turn a customer away, I always thought you are meant to make your customer happy. Are you saying I was meant to fly to Canada to check if the items fitted so I could return it before the 30 day deadline. Shame, are you that hard up for money? No point in keeping my account with you, last purchase was in cash, seems like I'll be making the right choice in closing this account now.
Thank you for raising your apprehensions with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is within 30 days. Please note the store will not be able to authorise a refund after the 30 day policy has lapsed. We apologise for the overall
experience. But we have liaised with the BlueRoute branch to give you a gift card.
Please find your reference: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
ind regards.
Edcon customer experience team.
***
Thank you for raising your apprehensions with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is within 30 days. Please note the store will not be able to authorise a refund after the 30 day policy has lapsed. We apologise for the overall
experience. But we have liaised with the BlueRoute branch to give you a gift card.
Please find your reference: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
ind regards.
Edcon customer experience team.
***
