jR
jennifer R

1 reviews | Active since Jul 2011

07 Dec 2016, 08:32

NOT SATISFACTORILY SERVICE TREATMENT BAD

<p>Having had a account with Edgars was memorable those years, until ***** was committed on my account, a new account was given to me, but the gentleman who allocated the new account to me surely did not do his work properly, as he wanted to know from me why my limit was R6000.00 than and i explained that i looked after my account and paid monthly, till paid up and than obviously ***** been committed. Now a limit of R3000.00 has been allocated to me but still does not reflect at the stores but reflect on the statement for the current month. What service is one receiveing from the stores and HEAD OFFICE, seems that they are passing the bug and not assisting clients properly. My salary advises was needed which was emailed to them for upliftment of my limit,till too date no feedback was given to me. I would appreciate it should service delivery be granted as we are called for policies upgrades and to date no policy document has been received, what SERVICE is this. I so much miss those years in the 80's when service was given accordingly. I want my account to be restored to the limit I had before, and not to pass the BUCK</p>

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Replies (1)
Edgars
Edgars's reply16 Dec 2016, 08:43
Official

Thank you for making contact with us regarding your credit limit increase. Our accounts department have tried calling you tin order to assist but you were unavailable. Kindly contact us on ***for assistance.

Reference Number: ***/GO

Kind regards

Edgars Customer Experience Team