jR
jennifer R
1 reviews | Active since Jul 2011
16 Feb 2015, 14:15
NOT SATISFACTORILY SERVICE
I have an existing account which was allocated to me, after ***** was committed on my account, which had a limit which was very high, the existing account given to me no itc report was done to establish my new account, I have been querying this matter since the 03/02/2015, the bug has been passed all the time from one person to the other, this is very frustrating as the staff members who assisted me are not getting back to me or been helpful I have been calling the number *** which I believe they have identical and therefor not picking up my calls, the service in Customer Service Department is not very satisfactory, I am amassed on how clients are treated.
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Replies (1)
Edgars's replyOfficial
17 Feb 2015, 13:29Hello monraylw,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the assistance you require.
We have therefore forwarded your query to the accounts department to look into and assist.
Feedback will then be provided to you.
Should you require further assistance, kindly contact our accounts department on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the assistance you require.
We have therefore forwarded your query to the accounts department to look into and assist.
Feedback will then be provided to you.
Should you require further assistance, kindly contact our accounts department on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
Best regards,
Edgars's reply17 Feb 2015, 13:29
Official
Hello monraylw,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the assistance you require.
We have therefore forwarded your query to the accounts department to look into and assist.
Feedback will then be provided to you.
Should you require further assistance, kindly contact our accounts department on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the assistance you require.
We have therefore forwarded your query to the accounts department to look into and assist.
Feedback will then be provided to you.
Should you require further assistance, kindly contact our accounts department on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
Best regards,