NL
Nico L
1 reviews | Active since Aug 2013
30 Sept 2015, 11:56
Not responding to complaint
I've send an Mail to: [Email Removed] on the 13th of July 2015 about a wrong priced item. I'm still waiting 2 and a half months later and no response from edgars. I'm forwarding the mail again. I would rely appreciate it someone could come back to me. Even if it is just to say that you don't care. Just get back to me!!!
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Replies (1)
Edgars's replyOfficial
05 Oct 2015, 10:48Hello Caperian,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and delay in response to your query.
Kindly be advised that we have communicated with the stores management who will be in contact with you before the end of business today.
You will then be advised accordingly.
The reference for your query is as follows: ***/GO
Thank you once again for taking the time to alert us of your experience, as it is customers like you that help us improve on our service.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and delay in response to your query.
Kindly be advised that we have communicated with the stores management who will be in contact with you before the end of business today.
You will then be advised accordingly.
The reference for your query is as follows: ***/GO
Thank you once again for taking the time to alert us of your experience, as it is customers like you that help us improve on our service.
Kind regards,
Edcon customer experience team
***
Edgars's reply05 Oct 2015, 10:48
Official
Hello Caperian,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and delay in response to your query.
Kindly be advised that we have communicated with the stores management who will be in contact with you before the end of business today.
You will then be advised accordingly.
The reference for your query is as follows: ***/GO
Thank you once again for taking the time to alert us of your experience, as it is customers like you that help us improve on our service.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and delay in response to your query.
Kindly be advised that we have communicated with the stores management who will be in contact with you before the end of business today.
You will then be advised accordingly.
The reference for your query is as follows: ***/GO
Thank you once again for taking the time to alert us of your experience, as it is customers like you that help us improve on our service.
Kind regards,
Edcon customer experience team
***