Not picking up payments

<p>So over Edgars - you send me Edcon collections emails, I reply to say that I have paid and your system doesn't pick it up and I ask for a detailed statement and to know which month I apparently did not pay for - and no one bothers to send it to me! You are quick to demand but you don't care about the customers themselves. Noted!<br />Last year, one of my monthly installments via debit card was not picked up so I had to do the detective work and give Edgar's the info to credit me but no one came back to me when I asked. <br />The same thing is happening now as I have paid EVERY MONTH yet I am in arrears? Where is the detailed statement I asked for? I want to know which months I have apparently missed payments for so that I have to yet again let your inept accounts dept know so that they can credit me. <br />You have forced me to use Hello Peter as no other channels work for you to actually credit me for my payments. <br />Let it be known that once my account is settled I shall be closing it once and for all because I refuse to deal with a company who clearly isn't interested in the customer at all!!!!</p>