LS
Layla S

1 reviews | Active since Apr 2009

15 Sept 2016, 15:56

Not my Account - Not my Debt

<p>I've been receiving statements from Edgars via mms which can never download so I have been ignoring it because my account was closed years ago when I underwent debtreview. To my surprise I receive an sms saying that I need to remember to make payment even though it is a small amount. So I called today and have to enter my ID to go through to a call centre agent. Get an automated message saying that I owe R209.19. Really??? I have no account with Edgars but I owe you money? Then I eventually, after holding on for 12 minutes, get to speak to a call centre agent named Zihle. I tell her I'm getting messages and am told there's an outstanding balance on my account and I have no account. She puts me on hold to find out, recalls the call and then puts down the phone in my ear!!</p>

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Replies (1)
Edgars
Edgars's reply19 Sept 2016, 17:09
Official

Thank you for making contact with us regardin the paid up account which was not closed .

As per our discussion we will request for a cancellation/reversal of fees for the prepaid vouchers and feedback will be provided to you.

Reference Number:***/GO

Kind regards,

Edcon Customer Experience Team

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