MM
Maki M
1 reviews | Active since Jan 2015
15 Sept 2016, 22:49
Not loyal
<p>There is an amount of R25 on my statement every month,that I'm paying for,I have sent an email enquiring about it in march,the response was it has been cancelled, I never got an explanation of what it is,,but its still showing on my statement, can you please pay back my money because I never signed for that and I don't even know how it works,I got proof of emails enquiring about that,please please pay me all amount since you started to deduct</p> <p> </p> <p>Account no:7 ********** 0 ********** 240</p> <p>Airtime subscription fee R25</p>
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Edgars's replyOfficial
20 Sept 2016, 10:04It is with great displeasure to hear that your query is still not resolved from March 2016.
Please be advised that your query is referred to 3rd party company to cancel the service and conduct a reversal for the service in question. Once your query is resolved feedback will be provided to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply20 Sept 2016, 10:04
Official
It is with great displeasure to hear that your query is still not resolved from March 2016.
Please be advised that your query is referred to 3rd party company to cancel the service and conduct a reversal for the service in question. Once your query is resolved feedback will be provided to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,