sN
star N
1 reviews | Active since Apr 2013
23 Jul 2020, 11:03
NOT IMPPRESSED
Edagrs! Edagrs! Edgars! I bought clothing online and it doesn't fit. The return procedure is you return order online or take it to the nearest store. So that's what I did. I returned it to Edgars Pavillion this morning. I had 3 people try and assist me at Edgars Pavillion this morning and none of them could assist. I spent 30 minutes waiting while they discussed between this and the other, eventually I had to leave because none of them could assist me with the return. I am disappointed that 3 different people at your store couldn't assist me after waiting 30 minutes. One of them was a supervisor wearing full black. Like seriously? Do you not train your staff? You would think that with everything happening with Edgars they would be in tip top shape to assist the little customers that walking in stores currently. I am disappointed to say the least. Now I have to incur costs to return order online because of your *********** staff.
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Replies (3)0
Replies (3)
Edgars's replyOfficial
25 Jul 2020, 11:57Good day star, Thank you for taking time to write to us We apologise profusely for the inconvenience caused. Your complaint has been acknowledged, we will investigate and revert with feedback. The reference number for the complaint is ***/GO Warm Regards The Edgars Team
Best regards,
Edgars's reply25 Jul 2020, 11:57
Official
Good day star, Thank you for taking time to write to us We apologise profusely for the inconvenience caused. Your complaint has been acknowledged, we will investigate and revert with feedback. The reference number for the complaint is ***/GO Warm Regards The Edgars Team
Best regards,
Edgars's replyOfficial
25 Jul 2020, 15:49Good day star, Thank you for taking time to write to us.
We apologise profusely for the inconvenience caused.
Kindly confirm if the incident occurred at Edgars Westville Pavilion or Edgars Diamond Pavilion Mall Kimberley.
The reference number for the complaint is ***/GO Warm Regards The Edgars Team
We apologise profusely for the inconvenience caused.
Kindly confirm if the incident occurred at Edgars Westville Pavilion or Edgars Diamond Pavilion Mall Kimberley.
The reference number for the complaint is ***/GO Warm Regards The Edgars Team
Best regards,
Edgars's reply25 Jul 2020, 15:49
Official
Good day star, Thank you for taking time to write to us.
We apologise profusely for the inconvenience caused.
Kindly confirm if the incident occurred at Edgars Westville Pavilion or Edgars Diamond Pavilion Mall Kimberley.
The reference number for the complaint is ***/GO Warm Regards The Edgars Team
We apologise profusely for the inconvenience caused.
Kindly confirm if the incident occurred at Edgars Westville Pavilion or Edgars Diamond Pavilion Mall Kimberley.
The reference number for the complaint is ***/GO Warm Regards The Edgars Team
Best regards,
sN
star N's updateReviewer Update
27 Jul 2020, 09:25Edgars
I have gone in store to return the clothing and nobody could assist
I have done a return request online and status is pending
I have made two phone calls to the call centre this morning and both calls were dropped as if agent can't hear me.
I would like somebody to assist or send for pick up
image.png 28.28 KB
I have gone in store to return the clothing and nobody could assist
I have done a return request online and status is pending
I have made two phone calls to the call centre this morning and both calls were dropped as if agent can't hear me.
I would like somebody to assist or send for pick up
image.png 28.28 KB
sN
star N's update27 Jul 2020, 09:25
Reviewer Update
Edgars
I have gone in store to return the clothing and nobody could assist
I have done a return request online and status is pending
I have made two phone calls to the call centre this morning and both calls were dropped as if agent can't hear me.
I would like somebody to assist or send for pick up
image.png 28.28 KB
I have gone in store to return the clothing and nobody could assist
I have done a return request online and status is pending
I have made two phone calls to the call centre this morning and both calls were dropped as if agent can't hear me.
I would like somebody to assist or send for pick up
image.png 28.28 KB