Not Honouring Sign Up Discounts

I opened a new account in December on the basis that I would receive R400 discount on my first purchase of R1000 as informed by the Payjoy rep. When asking how to redeem the R400 voucher, I was informed that it would appear on my first statement.

However When I received my first statement, it reflected that I have been billed for the full amount with no discount app****. I emailed enquiries who responded that I should go to the store. I went to the store, and queries said I should see Payjoy, however there were no Payjoy representatives present at the store at 10am on Tuesday. I wrote down my details on paper and requested that I am contacted to resolve the matter, however apart from being told that they would get back to me, there has been no further correspondence.

All I want is the discount I was promised when opening my account, or I would have not opened the account in the first place.

I am disappointed that Edgars offers a discount, but bounces customers around to several internal entities like RCS and Payjoy, their own stores, when no one can provide straight answers and resolve an issue that Edgars has created.