1 reviews | Active since Mar 2015
Not honoring special Offers!!!!
Edgars ran a false promotional offer for the weekend ending on the 11.10.2015 where as falsely indicated Thank You Cardholders that spent R350 and over on purchases in store would receive a free clutch bag to the value of R150. As dated Sunday 11.10.2015 at 13.56pm we spent R779.95 on purchases which included Clinique items. On swiping our Thank You car to pay for the purchases the cashier Teddy Muvhango appeared clueless & confused regarding the offer despite numerous promotional posters in store indicating the offer. Teddy advised that they were out of stock with the free clutchbags and i would have to call in to the store to receive the free clutchbag. To add insult to injury i asked the consultant at the beauty counter for Clinique samples specifically from the Clinique Even Better and as usual Edgars Southgate never has any samples.<br>
Please note that our attempts to contact you on the number provided have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand your frustration.
Kindly be advised that we have forwarded your query to the store management to look into and advise.
Feedback will then be provided to you.
The reference is as follows: ***/GO
Please be advised that the store might not have stock of the samples you require, as the supplier discontinues providing the store with samples for products that are no longer considered new to the market. However we will request the store management to also advise you on this.
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team
***
Best regards,
Please note that our attempts to contact you on the number provided have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand your frustration.
Kindly be advised that we have forwarded your query to the store management to look into and advise.
Feedback will then be provided to you.
The reference is as follows: ***/GO
Please be advised that the store might not have stock of the samples you require, as the supplier discontinues providing the store with samples for products that are no longer considered new to the market. However we will request the store management to also advise you on this.
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team
***
Best regards,