NOT HAVING THEIR FACTS STRAIGHT!

I am a little unhappy with Edgars, of Edcon, I am sure the matter will be referred to the right place. I haven't been able to pay my Edgars Account due to Unemployment from the 12th of December 2014. The last paymant they have received in 2014 was on the 23d of December 2014, so at least I paid them with what I had available.<br> <br> On the 15th of April, I got some funds from MIBFA, then I went to pay the whole outstanding amount on the Account, which was R1943.70/40. When I wanted to go and buy some clothes for my children at Jet on the 17th of April, the Cashier couldn't swipe the card, and when the Manager of the Jet Store phoned Edcon to find out why we can't use the card, they said to her, if the Card wasn't paid for 9 consecutive months, the card gets blocked, and the Account Holder, needs to re-apply.<br> <br> Now my question is, if the second last payment of the account was on the 23d of December 2014, where do they get 9 months? According to me, December, the 23d, was 4 months ago. Can someone please fix the problem, and lift the suspension on the account? It doesn't mean I want to buy with the card, and go crazy, I just need it to be available to use in case of an emergency.