TM
Tshepo M
1 reviews | Active since Aug 2015
24 Aug 2015, 13:40
Not happy with the collection department
I settled my account with edgars in march 2015 and they closed the account. What I don't understand is that ITC says I am in arrears with edgars for 9 months. When I try to call the customer care line I don't go through because I don't have an account with edgars. Please fix this and send me proof of account closure and settlement. Thanks
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Replies (1)
Edgars's replyOfficial
25 Aug 2015, 15:01Hello Zepu_com,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have forwarded your query to the accounts department to look into and advise accordingly.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Should you require further assistance, kindly contact our accounts department on ***.
Thank you for your patience.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have forwarded your query to the accounts department to look into and advise accordingly.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Should you require further assistance, kindly contact our accounts department on ***.
Thank you for your patience.
Kind regards,
Edcon customer experience team,
***
Edgars's reply25 Aug 2015, 15:01
Official
Hello Zepu_com,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have forwarded your query to the accounts department to look into and advise accordingly.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Should you require further assistance, kindly contact our accounts department on ***.
Thank you for your patience.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have forwarded your query to the accounts department to look into and advise accordingly.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Should you require further assistance, kindly contact our accounts department on ***.
Thank you for your patience.
Kind regards,
Edcon customer experience team,
***