Not good enough anymore for account.

My edgars account was paid up & i received a statement from them saying i have a substantial amount of credit to spend again.<br> Yesterday 2016-04-18 i went to Edgars to buy a few items of clothing.<br> I went to their customer care to enquire if my account is still active as i have not been using it for more than 2 years.<br> Also to enquire what the rand value is for my \thank you points\"<br> At no point was i told that my account had been closed because of the inactivity of the account.<br> Imagine the embarrassment when selecting a few items to only be told by cashiers the account is closed & i cannot have the clothing except to pay in cash for it.<br> I was told by this women cashier (not a lady) no manners & a rotten attitude to bring statements, id, payslip & re-open the account or to open a new account.<br> Today 2016-04-19 i took all the necessary documents to their customer care centre & was send straight to a cashier to assist me but he send me back to customer care consultants saying they could not help me as the account is closed & no new account will be opened for the period of 3 years.<br> Why & what is the reason behind this?<br> I hope Edgars can explain this to me.<br> "