KV
Karen V

1 reviews | Active since Nov 2010

15 Jun 2018, 11:58

Not given the option and not being able to change things upon finding out about the options...

I opened an Edgars account recently (just to get a credit history). I was not informed nor given the option to choose between a 6 or 12 months account. Upon receiving my first statement I see that the interest that they charge is 20.5%, which I find ridiculously high. Apparently there is no interest on a 6 months account, but I cannot change my current account to a 6 months account. Very bad service!

0
Replies (1)
Edgars
Edgars's reply15 Jun 2018, 12:30
Official

Thank you for making contact with us regarding the payment plan on your account.We apologise for the frustrations caused to you .

Unfortunately we cannot change the account from a 2 to 6months plan.

***/GO

Kind regards

The Edgar's Customer Experience Team