NOT GETTING REFUND / CREDIT

On 13 September we purchased clothing. We used a debit card and the sms came through that the transaction went through the bank. The cashier however told us that the transaction did not go through on their side. We had to swipe our debit card again. Again sms were received that transaction went through, again cashier tells us their is a problem on the system and it didn't go through on their side. We then had to draw cash to pay for the merchandise. She assured us that it will be rectified and the money will be back in our account within 24 hours.<br> It is now a month later. The 2 amounts are on \reserved"by Edgars in my bank account and I am not able to access the money as it is on hold. Numerous phone calls"