JF
Jady F

1 reviews | Active since Jul 2011

13 Jul 2015, 11:34

Not feeling like a VIP :(

Opened an Edgars account and upon application was offered the Edgars Club VIP membership. To which my wife and I agreed would be nice to be part of. Then we were told they were out of stock on the club cards and that we should return at a later date. We were then shopping at another Edgars and they too were out of stock on these cards. We were told we would be called as soon as they got more stock which never happened. Now I see that we have been billed for the last few months for a \VIP"membership which feels like quite the opposite and not a single benefit to show for our R54/month. Every time we are asked to come back later because they are out of stock costs time and petrol money. To date I have paid a lot of money for nothing. Even posting the cards to my wife and I would have sufficed."""

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Replies (1)
Edgars
Edgars's reply14 Jul 2015, 17:29
Official
Hello JDFourie,

It is with great displeasure to hear that you haven't received your club card. Please note we have referred this query to the club department to post the card for you. We apologise for the overall experience, but we assure you all concerns raised on this query will be addressed accordingly.

Please find your reference number: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below number.

Kind regards.
Edcon customer experience team.
***

Best regards,