Not Concerned About Customer Service

<p>I went into the centurion branch to pay my account and the attendant was insistant on me paying more even though I declined. A day later I discovered that 10 times the amount was taken from my credit card. I contacted the call centre and was advised that I need to follow a lenghty process and provide some documentation before they would consider a refund on the now positive balance and this would take a month before I would see my funds. I requested the first consultant (Faith) to put me through a manager and she gave excuses and then disconected the call. The second consultant did'nt offer much more and was more than willing to close my account, which I did. One would think that they would want to retain a client who kept his account in good standing. Guess Edgars has more clients than they need. Acc no ********** ********** 5395</p>