Not attending to any queries

<p>I am extremely frustrated with my experience with Edgars. Last week I placed a complaint about Edgars adding policies to my account without my approval. These policy amounts have been deducted over a period. Since my last complaint no one has bothered to contact me to sort out my urgent complaint or apologise. Even though I have cancelled the policy I feel that I should be reimbursed for the amounts deducted as I did not want this policy or approve these deductions. This needs to be escalated imidiatly as I will take this matter further as there is no other word to describe it than pure ***** commited by your staff.</p> <p> </p> <p> </p>