MD
Marisa D
1 reviews | Active since Feb 2015
23 Apr 2020, 10:58
Not able to purchase airtime or data
I have not been able to purchase airtime over OTA from Edgars since 29 March 2020. I have tried phoning customer service, but the call gets dropped. I have asked on Facebook and they have been telling me for almost 3 weeks that they are investigating the problem and that it has been escalated with high importance. No feedback yet. I know I am not the only person having a problem with this. Come month end they want their installment ASAP, yet they can't help with this
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Edgars's replyOfficial
23 Apr 2020, 13:05Good day Marisa
We hereby acknowledge the receipt of your complaint.
Kindly advise on the error message you are receiving when you try to purchase airtime on your account and please advise which code are you dealing to make a purchase.
The reference number for your query is : ***/GO
Please accept our sincere apologises regarding the matter.
Kind RegardsCustomer Experience Team***
We hereby acknowledge the receipt of your complaint.
Kindly advise on the error message you are receiving when you try to purchase airtime on your account and please advise which code are you dealing to make a purchase.
The reference number for your query is : ***/GO
Please accept our sincere apologises regarding the matter.
Kind RegardsCustomer Experience Team***
Best regards,
Edgars's reply23 Apr 2020, 13:05
Official
Good day Marisa
We hereby acknowledge the receipt of your complaint.
Kindly advise on the error message you are receiving when you try to purchase airtime on your account and please advise which code are you dealing to make a purchase.
The reference number for your query is : ***/GO
Please accept our sincere apologises regarding the matter.
Kind RegardsCustomer Experience Team***
We hereby acknowledge the receipt of your complaint.
Kindly advise on the error message you are receiving when you try to purchase airtime on your account and please advise which code are you dealing to make a purchase.
The reference number for your query is : ***/GO
Please accept our sincere apologises regarding the matter.
Kind RegardsCustomer Experience Team***
Best regards,